Accessible & inclusiveWe ask about accessibility needs at intake and plan around them: accessible venues on transit, a virtual option where it works, plain-language materials, and accommodations within our resources.
LanguageProgramming is delivered in English. Where French-language support is needed, we engage qualified French-speaking facilitators and make key materials available in French.
SafeguardingEvery mentor is screened and trained, with a code of conduct, clear boundaries and an escalation route. Madiba is not a crisis service — where a need is beyond us, we connect you to qualified support.
Privacy & consentWe collect the minimum we need, explain why, store it securely, limit who can see it, and respect your right to withdraw consent at any time.
Referrals, not overreachWe don’t try to be everything. Where a need sits outside our scope — housing, mental health, legal or financial advice — we refer you to qualified services and follow up.
Honest measurementWe track participation, progress against your plan, skills, mentorship and pathway steps — and we report what actually happened, not what would look best.